Tell Your Story: The FCC Needs to Know About the Impact of Hurricane Maria on Communications Services in Puerto Rico
Last September, Hurricane Maria devastated Puerto Rico, which is home to close to 3.5 million people.
The ability to communicate during a disaster is a life-and-death issue. But the hurricane destroyed Puerto Rico’s infrastructure, leaving the island without power and phone service, and damaging 95 percent of all cell towers.1
And the press has reported that at least 1,000 people died, with new research suggesting that number could be far higher.2
Now, more than six months later, between 7–9 percent of the island’s households are still without power,3 there are still areas without cellphone service, and many households are without home internet.4
It’s unacceptable that this kind of neglect could happen in this country. But the slow pace of recovery, especially in rural areas, is directly tied to racism and the island’s colonial status, which is rarely discussed in media coverage.
This is why it’s critical for the FCC to hear from and listen to the Puerto Rican community on the impact Hurricane Maria has had on their ability to access communications services — and how this has affected their lives.
The FCC has engaged the public to learn more about the impact on the communications infrastructure from the four hurricanes that struck seven states, Puerto Rico and the U.S. Virgin Islands in 2017. Share your story or the story of someone you know and we’ll submit it to the FCC.
It’s the FCC’s job to ensure the public has access to a working communications network, especially during a disaster. But after Hurricane Maria, Puerto Ricans had to travel long distances to find cellphone reception so they could talk with their loved ones and find the help they needed.
There’s so much the public still doesn’t know about what the government and the communications industry did before and after the hurricane to ensure service on the island wasn’t lost — or was quickly restored in the event of an outage.
It’s crucial for the FCC to hear from the Puerto Rican community about the challenges they’re facing in accessing communications services — and what can be done to prevent a tragedy like this from happening again.
Tell the FCC your story (or the story of someone you know) about the impact Hurricane Maria has had on Puerto Ricans’ ability to access communications services.
We'll make sure your comments are filed into the FCC Docket.
1. “Communications Status Report for Areas Impacted by Hurricane Maria,” Federal Communications Commission, Sept. 21, 2017: http://transition.fcc.gov/Daily_Releases/Daily_Business/2017/db0921/DOC-346840A1.pdf
2. “Puerto Rico Orders Review and Recount of Hurricane Deaths,” The New York Times, Dec. 18, 2017: https://www.nytimes.com/2017/12/18/us/puerto-rico-hurricane-maria-death-toll-review.html
3. "La AEE alega que falta por energizar el 7% del país," El Nuevo Día, March 16, 2018: http://bit.ly/2qnkINm
4. “Communications Status Report for Areas Impacted by Hurricane Maria,” Federal Communications Commission, March 16, 2018: https://transition.fcc.gov/Daily_Releases/Daily_Business/2018/db0316/DOC-349774A1.pdf